Refund policy

Refund Policy – Ocean & Ivy Essentials

At Ocean & Ivy Essentials, each product is carefully crafted with attention to quality and detail. Due to the personal nature of our products, we do not offer refunds or accept returns.

However, your satisfaction matters to us. If there is an issue with your order—such as damage during shipping or a defect—please contact us within 5 days of delivery. We will review the situation and work with you to make it right, which may include a replacement or store credit at our discretion.

To report an issue, please include your order number and a clear photo of the item.

info@oceanandivybathco.com

Thank you for supporting a small business and for allowing us to create something special for you.